DMH Dental Surgery
According to our open methodology, this clinic scored 68.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 26 ranked clinics · Last checked: 17 September 2026
68.9/100
Positions by Rating Profile
- Overall Transparency & Trust#868.9/100
- Best for Expats#768/100
- Best for Dental Implants#668.7/100
- Best for Emergency Dental Care#873.8/100
- Best Price Transparency#949/100
- Best English-speaking Clinics#1070.3/100
- Best for Families / Children#772.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Wisdom tooth extraction page found but no anaesthesia type specified.
Summary
DMH Dental Surgery (formerly Dr Michael Heng Dental Surgery) has operated at Damai Plaza in the Luyang commercial district since 1998. The clinic occupies a 3,750 sq ft purpose-built space with an in-house CAD/CAM milling system and dedicated sterilization room. Extended hours including evening sessions on three weekdays are documented, along with a WhatsApp emergency line. One dentist (Dr Michael Heng, BDS Glasgow 1991) is named. A price is published for guided implant surgery and bone grafting; no general price list is published.
Google Maps rating cited as 4.7 stars from 27 reviews in one source and 4.6 from 41 reviews in another; neither is directly verifiable via readable copy. Facebook page has 4,082 likes. WhatsApp emergency line +60 16-746 5194 is listed on official site. Evening hours (6:30pm-9pm) on Monday, Tuesday, Thursday documented. Additional dentists work at the practice but are not named on the website. No clinic licence or MDC registration numbers published.
Strengths
- Information Transparency: 18 of 20 points.
- Medical Infrastructure: 15 of 15 points.
- AI & Search Visibility: 8 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 2 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Dr Michael Heng named with qualifications; additional dentists present but not individually named on accessible site content [s1] | 3/3 |
| ✗ | Dentist specializations listed Dr Heng's page lists areas of practice (orthodontics, implants, cosmetic) but no formal specialist qualifications beyond BDS and professional memberships (IAO, ITI) [s1] | 0/2 |
| ✓ | Real clinic photos clinic facility photos documented on facilities page [s1] | 2/2 |
| ✓ | Service list published preventive, general, paediatric, cosmetic, orthodontics, clear aligners, digital smile design, guided implant surgery [s1] | 3/3 |
| ✓ | Clear contact details phone, email, WhatsApp, Facebook published; emergency WhatsApp line also listed [s1] | 2/2 |
| ✓ | English website version website is in English [s1] | 2/2 |
| ✓ | Address and map published Lot 17, 18 & 19, Damai Plaza Phase 4, Luyang, Kota Kinabalu, with a map on the clinic's website and a map pin on its Google listing. [dmh-dental-surgery-kota-kinabalu-i9] [dmh-dental-surgery-kota-kinabalu-i9-2] | 2/2 |
Price Transparency
2 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published no price list found on official website [s1] | 0/3 |
| ✗ | Cleaning price listed Scaling & polishing page read; no price for cleaning [dmh-dental-surgery-kota-kinabalu-deepen] | 0/2 |
| ✗ | Filling price listed Treatments pages read; no filling price [dmh-dental-surgery-kota-kinabalu-deepen-2] | 0/2 |
| ✗ | Crown price listed Dental crowns page read; no crown price [dmh-dental-surgery-kota-kinabalu-deepen-3] | 0/2 |
| ✓ | Implant price listed Implant price published on the guided implant surgery page [dmh-dental-surgery-kota-kinabalu-deepen-4] | 2/2 |
| ✗ | Consultation price listed Contact page offers phone/WhatsApp booking with no consultation fee [dmh-dental-surgery-kota-kinabalu-deepen-8] | 0/2 |
| ✗ | X-ray / imaging price listed Treatments pages read; no X-ray price [dmh-dental-surgery-kota-kinabalu-deepen-9] | 0/2 |
Reputation & Reviews
12 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-09-17 [dmh-dental-surgery-kota-kinabalu-deepen-6] | 4/6 |
| ◐ | Google review volume as of 2026-09-17 [dmh-dental-surgery-kota-kinabalu-deepen-6] | 1/3 |
| ◐ | Review recency newest readable review dated 2026-03-28 [dmh-dental-surgery-kota-kinabalu-deepen-10] | 1.5/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints Of 41 Google reviews, 3 are one-star (7.3 %); read on 2026-09-30, one describes a rushed filling and two have no text, and a three-star review objects to an unexpected bill - no complaint recurs. [dmh-dental-surgery-kota-kinabalu-i9-2] [dmh-dental-surgery-kota-kinabalu-i9-3] | 2/2 |
| ✓ | No suspicious review patterns Google histogram 34 five-star, 3 four-star, 1 three-star, 3 one-star of 41; the reviews read span 2019-2026 from accounts with 3 to 91 reviews, several of them Local Guides. [dmh-dental-surgery-kota-kinabalu-i9-2] [dmh-dental-surgery-kota-kinabalu-i9-3] | 2/2 |
| ✓ | Active Facebook presence Facebook page "DMH Dental Surgery | Kota Kinabalu" (about 4,200 followers), read on 2026-10-01. [dmh-dental-surgery-kota-kinabalu-i9-4] | 1/1 |
| ✗ | TripAdvisor presence No profile found on TripAdvisor: its own search does not return this clinic, and the clinic's website does not link one (checked 2026-10-01). [dmh-dental-surgery-kota-kinabalu-i9-5] [dmh-dental-surgery-kota-kinabalu-i9] | 0/0.5 |
| ✓ | Other review platforms Listed on Hospital Examiner at the clinic's address and phone, which takes patient reviews; none posted yet. [dmh-dental-surgery-kota-kinabalu-platforms] | 0.5/0.5 |
Medical Infrastructure
15 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray 3D diagnostic X-ray imaging documented on facilities page [s1] | 2/2 |
| ✓ | CBCT (3D imaging) 3D diagnostic imaging documented; described as supporting guided implant surgery [s1] | 2/2 |
| ✓ | Implantology guided dental implant surgery listed; CAD/CAM system used for implant restorations [s1] | 2/2 |
| ✓ | Orthodontics orthodontics and clear aligners listed [s1] | 2/2 |
| ✓ | Oral surgery Dedicated wisdom-tooth extraction and implant-surgery pages [dmh-dental-surgery-kota-kinabalu-deepen-7] [dmh-dental-surgery-kota-kinabalu-deepen-11] | 2/2 |
| ✓ | Pediatric dentistry paediatric dentistry and dedicated children's treatment area documented [s1] | 1.5/1.5 |
| ✓ | Emergency care WhatsApp emergency line +60 16-746 5194 documented; evening hours Mon/Tue/Thu until 9pm [s1] | 1.5/1.5 |
| ✓ | Works with international patients The clinic's website is in English with a WhatsApp line, and its Google reviews include a visitor on a brief stay in Kota Kinabalu who was seen the next day. [dmh-dental-surgery-kota-kinabalu-i9-2] [dmh-dental-surgery-kota-kinabalu-i9] | 2/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +60 16-746 5194 listed as both general and emergency contact [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English website; Dr Heng trained at University of Glasgow [s1] | 2.5/2.5 |
| ✗ | Pre-visit consultation possible Contact page offers only phone/WhatsApp contact, no online estimate feature [dmh-dental-surgery-kota-kinabalu-deepen-5] | 0/1.5 |
| ✓ | Clear service explanations treatment categories and facilities described on dedicated pages [s1] | 1/1 |
| ✓ | Convenient opening hours Mon/Tue/Thu: 8am-12:30pm, 2-5:30pm, 6:30-9pm; Wed/Fri: 8am-12:30pm, 2-5:30pm; Sat: 8am-12:30pm, 2-4pm; evening sessions available three days per week [s1] | 1.5/1.5 |
AI & Search Visibility
8 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Malaysia", "English speaking dentist Malaysia", "dental implants Malaysia", "emergency dentist Malaysia", "Malaysia dental clinic for expats".
| ✓ | Mentioned for: best dentist Malaysia clinic appears in results for the five canonical city queries [s3] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Malaysia [s3] | 0/1 |
| ✗ | Mentioned for: dental implants Malaysia [s3] | 0/1 |
| ✓ | Mentioned for: emergency dentist Malaysia DMH appears in emergency dentist Kota Kinabalu search results due to documented WhatsApp emergency line [s3] | 1/1 |
| ✓ | Mentioned for: Malaysia dental clinic for expats [s3] | 1/1 |
| ✓ | Structured data on website Dentist and Organization schema found among JSON-LD types [dmh-dental-surgery-kota-kinabalu-deepen-12] | 1.5/1.5 |
| ✓ | Google indexing quality dmhdental.com ranks for clinic-name searches; treatment pages indexed [s2] | 2/2 |
| ✓ | Dedicated service pages separate pages for cosmetic dentistry, treatments, and facilities confirmed [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr Michael Heng [dmh-dental-surgery-kota-kinabalu-lic] [dmh-dental-surgery-kota-kinabalu-mdc-reg] | — | 2156 | Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026). |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.dmhdental.com/ |
|---|---|
| Phone | +60 88-245452 |
| +60 16-746 5194 | |
| https://www.facebook.com/dmhdentalsurgerykk | |
| Address | Lot 17, 18 & 19, Damai Plaza Phase 4, Lorong Pokok Kayu Manis 2, Luyang, 88300 Kota Kinabalu, Sabah, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.dmhdental.com/ | official website: clinic name, address Lot 17-19 Damai Plaza Phase 4, phone +60 88-245452, email, WhatsApp +60 16-746 5194 (emergency), Facebook, Dr Michael Heng BDS Glasgow 1991, IAO/ITI memberships, service list, CAD/CAM and 3D imaging documented on facilities page, children's area, extended evening hours, clinic established 1998 | 2026-09-17 |
| s2 | search:DMH Dental Surgery Kota Kinabalu reviews Facebook rating registry | reputation and registry checks via the five canonical city queries: Facebook page confirmed (~4,082 likes); search snippets cite 4.7/27 and 4.6/41 Google reviews (conflicting, not directly confirmable); YellowPages, Reviewbah, highly reviewed.online listings confirmed; no TripAdvisor listing; no MDC/MOH licence numbers found | 2026-08-18 |
| s3 | search:best dentist Kota Kinabalu / English speaking dentist Kota Kinabalu / dental implants Kota Kinabalu / emergency dentist Kota Kinabalu / Kota Kinabalu dental clinic for expats | AI/search visibility check 2026-08-18: DMH Dental Surgery appears in results for the five canonical city queries; not prominently featured for English-speaking or implant-specific queries | 2026-08-18 |
| dmh-dental-surgery-kota-kinabalu-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | MDC register: MICHAEL HENG YEE BOON (2156), Dental Surgeon, KLINIK PERGIGIAN DMH, Damai Plaza Phase 4, Kota Kinabalu. Searched: Premise Name 'KLINIK PERGIGIAN DMH', State=Sabah, 2026-08-25 | 2026-08-25 |
| dmh-dental-surgery-kota-kinabalu-deepen | https://www.dmhdental.com/treatments/scaling-polishing/ | Scaling & polishing treatment page read in full: the procedure is described, no RM figure | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-2 | https://www.dmhdental.com/treatments/ | Treatments overview and the individual treatment pages read: only the implant surgery page carries figures, fillings are described without a price | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-3 | https://www.dmhdental.com/treatments/dental-crowns/ | Dental crowns treatment page read in full: the procedure is described, no RM figure | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-4 | https://www.dmhdental.com/treatments/guided-dental-implant-surgery/ | Treatment cost table: "Dental Implant (including implant + one unit implant-supported crown) From RM7,000+" and "Bone Graft (if needed) From RM2,000+" | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-5 | https://www.dmhdental.com/contact-us/ | Contact page read in full: "Call us today" / "WhatsApp us" only, no online estimate/photo-submission feature | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-6 | https://www.google.com/maps?cid=1067964970061151232&hl=en | Google listing 2026-09-17: 4.6 from 41 reviews; histogram 5★34/4★3/3★1/2★0/1★3 | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-7 | https://www.dmhdental.com/treatments/wisdom-tooth-extraction-surgery/ | Dedicated wisdom tooth extraction surgery page | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-8 | https://www.dmhdental.com/contact-us/ | Contact page read in full: "Call us today" / "WhatsApp us", no consultation fee figure | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-9 | https://www.dmhdental.com/treatments/ | Treatments overview and the individual treatment pages read: no X-ray line item and no imaging price | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-10 | https://www.google.com/maps?cid=1067964970061151232&hl=en | Most recent of 5 readable reviews: Richard Munn, 2026-03-28 | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-11 | https://www.dmhdental.com/treatments/guided-dental-implant-surgery/ | Dedicated guided dental implant surgery page | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-deepen-12 | https://www.dmhdental.com/ | Site-wide read (32 pages): JSON-LD types include Dentist, Organization, WebSite, Person, Article | 2026-09-17 |
| dmh-dental-surgery-kota-kinabalu-mdc-reg | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council public register (Search For Practitioner by registration number, State = Sabah): 2156: Michael Heng Yee Boon, dental surgeon. | 2026-09-30 |
| dmh-dental-surgery-kota-kinabalu-i9 | https://www.dmhdental.com/ | The clinic's website, homepage read 2026-10-01: in English; Lot 17, 18 & 19, Damai Plaza Phase 4, Luyang, Kota Kinabalu, with a map; phone 088-245 452, WhatsApp emergency line +60 16-746 5194, e-mail [email protected]; no link to or mention of TripAdvisor | 2026-10-01 |
| dmh-dental-surgery-kota-kinabalu-i9-2 | https://www.google.com/maps?cid=1067964970061151232&hl=en | Google listing "DMH Dental Surgery", read 2026-09-30; category Dentist; Lot 17,18,19, Damai Plaza, Phase 4, Lorong Pokok Kayu Manis 2, damai, 88300 Kota Kinabalu, Sabah, Malaysia; phone +60 16-746 5194; website dmhdental.com; 4.6 from 41 reviews (34 five-star, 3 four-star, 1 three-star, 0 two-star and 3 one-star); among the most relevant reviews, a visitor on a brief stay in Kota Kinabalu treated the next day (2026-03-28) | 2026-09-30 |
| dmh-dental-surgery-kota-kinabalu-i9-3 | https://www.google.com/maps?cid=1067964970061151232&hl=en | Google listing "DMH Dental Surgery", lowest-rated reviews read 2026-09-30: three one-star reviews - a filling that did not last a year after a rushed job (2026-04-29) and two without text (2022, 2023) - and a three-star review on an unexpected bill of more than RM1,000 (2022) | 2026-09-30 |
| dmh-dental-surgery-kota-kinabalu-i9-4 | https://www.facebook.com/dmhdentalsurgerykk | The clinic's Facebook page, read 2026-10-01: page "DMH Dental Surgery | Kota Kinabalu", 4,227 followers and 487 check-ins; intro mentions evening clinics | 2026-10-01 |
| dmh-dental-surgery-kota-kinabalu-i9-5 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=DMH%20De… | TripAdvisor's own search for "DMH Dental Surgery", run 2026-10-01, returns 12 results, none of them this clinic (e.g. Tangalle Dental Surgery, Tangalle, Sri Lanka; Delta Dental Stadium, Manchester, New Hampshire; Doc Holliday Dental Office, Griffin, Georgia) | 2026-10-01 |
| dmh-dental-surgery-kota-kinabalu-platforms | https://hospitalexaminer.com/countries/malaysia/sabah/dmh-dental-su… | Hospital Examiner page "DMH Dental Surgery", Lot 17, 18, 19, Damai Plaza Phase 4, Lorong Pokok Kayu Manis 2, 88300 Kota Kinabalu, phone +60 88-245 452, website dmhdental.com (the clinic's): "0.0 out of 5 stars (based on 0 reviews)" and a "Submit Review" form (checked 2026-10-02) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-09-17 | Re-read on 2026-09-17: the clinic's website (treatments and contact pages) and its Google listing. Recorded: an implant price published on the implant surgery page, no prices for cleaning, fillings, crowns, consultation or X-rays; wisdom-tooth extraction and guided implant surgery documented as oral-surgery services; no online pre-visit estimate feature; Google 4.6 from 41 reviews, no owner replies visible on the readable sample. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged. Google Maps did not load on 2026-08-25, so no rating/review/coordinate data could be captured this time. |
| 2026-08-25 | License verification 2026-08-25 against Malaysian Dental Council register (mhps.moh.gov.my): clinic premise confirmed as genuinely MDC-registered; named doctor Dr Michael Heng matched; no distinct clinic license number is published. |
| 2026-08-25 | Removed manual red flag(s) no_clinic_license, no_doctor_credentials: they asserted unpublished licensing while the underlying data was unverified (null means "not checked", not "not published"). See methodology v1.3.0. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.