Klinik Pergigian iDentist

According to our open methodology, this clinic scored 65/100 for transparency, reputation, service accessibility, and digital visibility.

Overall rank: #13 of 26 ranked clinics · Last checked: 17 September 2026

65/100

Positions by Rating Profile

  • Overall Transparency & Trust#1365/100
  • Best for Expats#1464/100
  • Best for Dental Implants#1159.5/100
  • Best for Emergency Dental Care#1069/100
  • Best Price Transparency#1445.5/100
  • Best English-speaking Clinics#1468.8/100
  • Best for Families / Children#871.5/100
  • Sleep Dentistry (GA / deep sedation)not ranked

General Anaesthesia & Deep Sedation

Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.

  • ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No website listed; no public source found.

See all clinics offering sleep dentistry →

Summary

Klinik Pergigian iDentist is a private family and paediatric dental clinic in Taman Tawas Idaman, northern Ipoh, led by Dr. Chitra Devi, whom the clinic presents as a paediatric dentist with more than 20 years of experience. Its website lists check-ups, scaling, fillings, root canal treatment, crowns, extractions, whitening, dentures and emergency care for adults and children, and the clinic is open every day, until 9pm on weekdays.

The clinic's website, klinikidentist.wixsite.com, is the one linked from its Google listing and Facebook page; all three give the phone 05-292 2790, and the website and Facebook page add WhatsApp 017-472 2907. The website gives the opening hours as 9am-9pm on weekdays and 9am-5pm at weekends and on public holidays. Neither the website nor the clinic's Facebook posts of the past year publish prices.

Strengths

  • Information Transparency: 20 of 20 points.
  • Reputation & Reviews: 18.5 of 20 points.
  • No red flags identified in public sources.

Weaknesses

  • Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
  • AI & Search Visibility: 2 of 10 verifiable points (missing: mentioned for: English speaking dentist Malaysia; mentioned for: dental implants Malaysia; mentioned for: emergency dentist Malaysia; mentioned for: Malaysia dental clinic for expats; structured data on website; dedicated service pages)

Score Breakdown

Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).

Information Transparency

20 / 20

Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.

✓ Has a working website Corrected: a live clinic website was found linked from the Google Business listing [klinik-pergigian-identist-ipoh-deepen] 4/4
✓ Dentist names listed The clinic's website, Google listing and Facebook page name its lead dentist, Dr. Chitra Devi. [klinik-pergigian-identist-ipoh-deepen-20] [klinik-pergigian-identist-ipoh-deepen-21] [klinik-pergigian-identist-ipoh-deepen-22] 3/3
✓ Dentist specializations listed Corrected: the clinic's website, Google listing and Facebook page present Dr. Chitra Devi as a paediatric dentist (USM) with over 20 years of experience. [klinik-pergigian-identist-ipoh-deepen-20] [klinik-pergigian-identist-ipoh-deepen-21] [klinik-pergigian-identist-ipoh-deepen-22] 2/2
✓ Real clinic photos Photos uploaded by the business itself to its Google listing [klinik-pergigian-identist-ipoh-deepen-5] 2/2
✓ Service list published The website's services page lists treatments for children and adults; the owner's description on its Google listing names the same. [klinik-pergigian-identist-ipoh-deepen-23] [klinik-pergigian-identist-ipoh-deepen-22] [s1] 3/3
✓ Clear contact details Phones 05-292 2790 and 017-472 2907 (WhatsApp) on the clinic's website and Facebook page; its Google listing gives the same landline. [klinik-pergigian-identist-ipoh-deepen-24] [klinik-pergigian-identist-ipoh-deepen-21] [klinik-pergigian-identist-ipoh-deepen-22] [s2] 2/2
✓ English website version The clinic's website is entirely in English [klinik-pergigian-identist-ipoh-deepen-6] 2/2
✓ Address and map published 19, Laluan Tawas Damai, Taman Tawas Idaman, Ipoh, on the clinic's website with an embedded map, and a pin on its Google listing. [klinik-pergigian-identist-ipoh-deepen-24] [klinik-pergigian-identist-ipoh-deepen-22] [s1] [s2] 2/2

Price Transparency

0 / 15

Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.

✗ Prices or price ranges published Neither the clinic's website (all pages read) nor its Facebook page (a year of posts) or Google listing publishes a price list. [klinik-pergigian-identist-ipoh-deepen-25] [klinik-pergigian-identist-ipoh-deepen-21] [klinik-pergigian-identist-ipoh-deepen-22] [s1] 0/3
✗ Cleaning price listed Services page lists scaling among adult services with no price [klinik-pergigian-identist-ipoh-deepen-7] 0/2
✗ Filling price listed Fillings listed with no price [klinik-pergigian-identist-ipoh-deepen-7] 0/2
✗ Crown price listed Crowns listed with no price [klinik-pergigian-identist-ipoh-deepen-7] 0/2
✗ Implant price listed Implants listed with no price [klinik-pergigian-identist-ipoh-deepen-8] 0/2
✗ Consultation price listed No consultation price found [klinik-pergigian-identist-ipoh-deepen-9] 0/2
✗ X-ray / imaging price listed No X-ray service or price found [klinik-pergigian-identist-ipoh-deepen-10] 0/2

Reputation & Reviews

18.5 / 20

Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.

✓ Google rating (Bayesian-adjusted) as of 2026-09-17 [klinik-pergigian-identist-ipoh-deepen-16] 6/6
◐ Google review volume as of 2026-09-17 [klinik-pergigian-identist-ipoh-deepen-17] 2/3
✓ Review recency Newest Google review is dated 2026-08-05 (listing read 2026-09-26). [klinik-pergigian-identist-ipoh-gbp-2026-09-26] 3/3
✓ Clinic responds to reviews Owner replies on the readable reviews [klinik-pergigian-identist-ipoh-deepen-2] 2/2
✓ No recurring complaints 13 verified WhatClinic reviews all positive; no complaint patterns observed [s1] 2/2
✓ No suspicious review patterns Reviews spread across 2023-2026; no suspicious burst pattern [s1] 2/2
✓ Active Facebook presence Facebook page "iDentist | Ipoh" with about 14,300 followers, read on 2026-09-30 and 2026-10-01. [klinik-pergigian-identist-ipoh-i9] [klinik-pergigian-identist-ipoh-deepen-21] 1/1
✗ TripAdvisor presence No TripAdvisor profile found for the clinic in Ipoh; the clinic's own website does not mention TripAdvisor [klinik-pergigian-identist-ipoh-deepen-18] [klinik-pergigian-identist-ipoh-deepen-19] 0/0.5
✓ Other review platforms WhatClinic (13 verified reviews, 4.9/5, ServiceScore 9.1 Outstanding from 20 interactions). [s1] 0.5/0.5

Medical Infrastructure

11 / 15

The range of publicly documented equipment and services. This measures documented availability, not clinical quality.

✓ On-site X-ray X-rays listed in WhatClinic service list [s1] 2/2
? CBCT (3D imaging) 0/2
✓ Implantology Implants included in the Aesthetic & Others service section [klinik-pergigian-identist-ipoh-deepen-11] 2/2
✓ Orthodontics Braces listed among services [s1] 2/2
✓ Oral surgery Tooth Extraction is a listed service [klinik-pergigian-identist-ipoh-deepen-12] 2/2
✓ Pediatric dentistry Paediatric dentistry is in the clinic's own service list and is a category on its Google Business Profile [klinik-pergigian-identist-ipoh-deepen-3] [klinik-pergigian-identist-ipoh-deepen-4] 1.5/1.5
✓ Emergency care Dedicated Emergency Dental Care service section [klinik-pergigian-identist-ipoh-deepen-13] 1.5/1.5
? Works with international patients 0/2

Communication & Service

7 / 10

How easy it is to contact the clinic, get answers, and book - especially for international patients.

✓ WhatsApp / LINE available WhatsApp contact link found on the homepage [klinik-pergigian-identist-ipoh-deepen-14] 2/2
? Response speed 0/1.5
✓ English spoken Multiple WhatClinic reviews in English; reviewers describe clear communication from Dr. Chitra and Dr. Vino in English [s1] 2.5/2.5
✗ Pre-visit consultation possible The WhatsApp contact is for checking queue availability, not for an online estimate [klinik-pergigian-identist-ipoh-deepen-15] 0/1.5
✓ Clear service explanations WhatClinic reviews note that Dr. Chitra takes time to explain procedures clearly [s1] 1/1
✓ Convenient opening hours Corrected: open 9am-9pm on weekdays and 9am-5pm at weekends and on public holidays, per the clinic's website; its Google listing also shows weekend hours. [klinik-pergigian-identist-ipoh-deepen-24] [klinik-pergigian-identist-ipoh-deepen-22] 1.5/1.5

AI & Search Visibility

2 / 10

Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Malaysia", "English speaking dentist Malaysia", "dental implants Malaysia", "emergency dentist Malaysia", "Malaysia dental clinic for expats".

✓ Mentioned for: best dentist Malaysia Appears in Yelp and directory top lists for the five canonical city queries [s5] 1/1
✗ Mentioned for: English speaking dentist Malaysia [s5] 0/1
✗ Mentioned for: dental implants Malaysia [s5] 0/1
✗ Mentioned for: emergency dentist Malaysia [s5] 0/1
✗ Mentioned for: Malaysia dental clinic for expats [s5] 0/1
✗ Structured data on website No official website; no clinic-controlled structured data [s1] 0/1.5
◐ Google indexing quality Clinic appears in searches via WhatClinic and directory listings; no own web pages to index [s5] 1/2
✗ Dedicated service pages No official website; no dedicated service pages [s1] 0/1.5

Licensing & Credentials

Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.

Clinic operating licence: not checked against public sources yet — unverified, no penalty

Dentists & professional licences

DentistSpecializationLicence No.Notes
Dr. Chitra Devi SathyVelloo [s1] [klinik-pergigian-identist-ipoh-lic] [klinik-pergigian-identist-ipoh-mdc-reg]General Dentistry3746Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026).
Dr. Vinoshinie A/P Regoo [klinik-pergigian-identist-ipoh-lic] [klinik-pergigian-identist-ipoh-mdc-reg]General Dentistry11412Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026).

Red Flags

No red flags identified in the public sources we reviewed.

Data We Could Not Verify

  • Medical Infrastructure: CBCT (3D imaging)
  • Medical Infrastructure: Works with international patients
  • Communication & Service: Response speed

Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.

Contact Information

Websitehttps://klinikidentist.wixsite.com/klinik-pergigian-ide
Phone+60 5-292 2790
WhatsApp+60 17-4722907
Facebookhttps://www.facebook.com/klinikpergigianidentist/
Google MapsMap listing
Address19, Laluan Tawas Damai, Taman Tawas Idaman, 30010 Ipoh, Perak, Malaysia

Contact details are provided for identification only and may change; verify with the clinic directly.

Sources

IDSourceWhat it supportsAccessed
s1https://www.whatclinic.com/dentists/malaysia/perak/ipoh/klinik-perg…address 19 Laluan Tawas Damai Taman Tawas Idaman 30010 Ipoh; Dr. Chitra Devi SathyVelloo (owner); 4.9/5 from 13 verified reviews (2023-2026); ServiceScore 9.1 Outstanding from 20 interactions; services: check-up, cleaning, root canals, crowns, fillings, braces, X-rays; hours Mon-Fri 10-19, Sat 10-13; review excerpts 28.03.2026, 25.04.2025, 06.03.20232026-10-02
s2https://mapsus.net/MY/klinik-pergigian-identist-5120phone +60 5-292 2790; address 19 Laluan Tawas Damai Taman Tawas Idaman 30010 Ipoh2026-08-18
s5search:best dentist Ipoh / English speaking dentist Ipoh / dental implants Ipoh / emergency dentist Ipoh / Ipoh dental clinic for expatsAI/search visibility checks 2026-08-18: iDentist appears in Yelp and round-up top lists for the five canonical city queries2026-08-18
klinik-pergigian-identist-ipoh-lichttps://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F…MDC register: VINOSHINIE A/P REGOO (11412), Dental Surgeon, KLINIK PERGIGIAN IDENTIST, Taman Tawas Idaman, Ipoh -- inferred match on the shortened first name 'Vino'; only V-named dentist at this premise besides Chitra Devi. Searched: Premise Name 'KLINIK PERGIGIAN IDENTIST', State=Perak, 2026-08-252026-08-25
klinik-pergigian-identist-ipoh-deepenhttps://klinikidentist.wixsite.com/klinik-pergigian-ideLive Wix site in English with the clinic's name, address (19, Laluan Tawas Damai, Ipoh) and phone (052922790), linked as the clinic's website on its Google Business profile2026-09-17
klinik-pergigian-identist-ipoh-deepen-2https://www.google.com/maps?cid=17442560736891518673&hl=enThree of the 5 readable reviews carry an owner reply, e.g. Nisha Sridhar (5*, 2026-03-24) answered the same day and Qays Z (5*, 2026-01-07) answered on 2026-03-232026-09-17
klinik-pergigian-identist-ipoh-deepen-3https://klinikidentist.wixsite.com/klinik-pergigian-ide/servicesServices page: "Explore our range of dental services including Scaling & Polishing, Fillings, Root Canal Treatment, Crowns & Bridges, Tooth Extraction, Paediatric Dentistry, Whitening Treatment, Dentures, and Emergency Dental Care", and "comprehensive dental care services for both adults and children"2026-09-17
klinik-pergigian-identist-ipoh-deepen-4https://www.google.com/maps?cid=17442560736891518673&hl=enClaimed Google Business Profile read 2026-09-17 lists the clinic's own categories as Dental clinic, Pediatric dentist and Specialized clinic2026-09-17
klinik-pergigian-identist-ipoh-deepen-5https://www.google.com/maps?cid=17442560736891518673&hl=enGoogle listing photo strip includes 2 photos tagged as business-uploaded (bizbuilder source), not third-party review photos2026-09-17
klinik-pergigian-identist-ipoh-deepen-6https://klinikidentist.wixsite.com/klinik-pergigian-ideAll pages (Home, About, Services, Why Choose Us, FAQ) are in English2026-09-17
klinik-pergigian-identist-ipoh-deepen-7https://klinikidentist.wixsite.com/klinik-pergigian-ide/servicesService list read in full, no RM figures anywhere on the site2026-09-17
klinik-pergigian-identist-ipoh-deepen-8https://klinikidentist.wixsite.com/klinik-pergigian-ide/services"Aesthetic & Others" section mentions implants, no RM figure2026-09-17
klinik-pergigian-identist-ipoh-deepen-9https://klinikidentist.wixsite.com/klinik-pergigian-ideFull site read, no consultation price2026-09-17
klinik-pergigian-identist-ipoh-deepen-10https://klinikidentist.wixsite.com/klinik-pergigian-ide/servicesFull service list read, no X-ray item or price2026-09-17
klinik-pergigian-identist-ipoh-deepen-11https://klinikidentist.wixsite.com/klinik-pergigian-ide/services"Aesthetic & Others... whitening to cosmetic fillings, implants, emergency relief, and second opinions"2026-09-17
klinik-pergigian-identist-ipoh-deepen-12https://klinikidentist.wixsite.com/klinik-pergigian-ide/services"That Includes... Tooth Extraction..." among listed services2026-09-17
klinik-pergigian-identist-ipoh-deepen-13https://klinikidentist.wixsite.com/klinik-pergigian-ide/services"Emergency Services - In need of urgent dental care? Our clinic provides emergency dental services to address sudden dental issues promptly."2026-09-17
klinik-pergigian-identist-ipoh-deepen-14https://klinikidentist.wixsite.com/klinik-pergigian-idePage contains wa.me/60174722907 link and "Please WhatsApp us to check availability"2026-09-17
klinik-pergigian-identist-ipoh-deepen-15https://klinikidentist.wixsite.com/klinik-pergigian-ide"Last registration time may be earlier depending on the number of patients. Please WhatsApp us to check availability" - no treatment-estimate feature documented2026-09-17
klinik-pergigian-identist-ipoh-deepen-16https://www.google.com/maps?cid=17442560736891518673&hl=enGoogle listing 2026-09-17: 4.9 from 199 reviews; histogram 5* 188 / 4* 5 / 3* 1 / 2* 1 / 1* 4; newest readable review 2026-03-242026-09-17
klinik-pergigian-identist-ipoh-deepen-17https://www.google.com/maps?cid=17442560736891518673&hl=enGoogle listing 2026-09-17: 199 reviews2026-09-17
klinik-pergigian-identist-ipoh-gbp-2026-09-26https://www.google.com/maps?cid=17442560736891518673&hl=enGoogle listing read on 2026-09-26: rating 4.9 from 199 reviews; star histogram 1★ 4 / 2★ 1 / 3★ 1 / 4★ 5 / 5★ 188; newest review dated 2026-08-05; 2 of the 8 newest reviews carry an owner reply, latest dated 2026-03-24.2026-09-26
klinik-pergigian-identist-ipoh-deepen-18https://www.tripadvisor.com/TypeAheadJson?action=API&query=Klinik%2…A search for "Klinik Pergigian iDentist Ipoh" returned only unrelated results (Ipoh Tourism; Njuta Spa & Klinik in Stockholm), no listing for the clinic2026-09-29
klinik-pergigian-identist-ipoh-deepen-19https://klinikidentist.wixsite.com/klinik-pergigian-ideHomepage read in full; no reference to tripadvisor.com anywhere on the page2026-09-29
klinik-pergigian-identist-ipoh-mdc-reghttps://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F…Malaysian Dental Council public register (Search For Practitioner by registration number, State = Perak): 3746: Chitra Devi A/P Sathy Velloo, dental surgeon; 11412: Vinoshinie A/P Regoo, dental surgeon.2026-09-30
klinik-pergigian-identist-ipoh-deepen-20https://klinikidentist.wixsite.com/klinik-pergigian-ide/about-5About page of the clinic's website (read 2026-09-30): "Dr Chitra Devi is a paediatric dentist with more than 20 years of experience in both government and private practice"; she leads Klinik Pergigian iDentist and treats children and adults2026-09-30
klinik-pergigian-identist-ipoh-deepen-21https://www.facebook.com/klinikpergigianidentist/Facebook page "iDentist | Ipoh" (read 2026-09-30, About and all 60 posts of the past year): About gives 19 Laluan Tawas Damai, Taman Tawas Idaman, Ipoh 30010, phone +60 5-292 2790, WhatsApp +60 17-472 2907, an e-mail address and the website; intro: "Led by Dr Chitra Devi (Paediatric Dentist, USM)"; no price list in the posts, whose only ringgit figures concern the tax relief on dental treatment2026-09-30
klinik-pergigian-identist-ipoh-deepen-22https://www.google.com/maps?cid=17442560736891518673&hl=enGoogle listing read on 2026-09-30: 19, Laluan Tawas Damai, Taman Tawas Idaman, 30010 Ipoh, with its map pin; phone +60 5-292 2790; website klinikidentist.wixsite.com; the owner's description presents Dr Chitra Devi as a paediatric dentist with over 21 years of experience and lists scaling, fillings, crowns, root canal treatment, cosmetic dentistry and emergency care for children and adults; hours 9am-9pm on weekdays and 10am-5pm at weekends; no prices2026-09-30
klinik-pergigian-identist-ipoh-deepen-23https://klinikidentist.wixsite.com/klinik-pergigian-ide/servicesServices page of the clinic's website (read 2026-09-30): for children, check-ups, fluoride and sealants, fillings, trauma care and habit counselling; for adults, scaling, fillings and crowns, root canal treatment, wisdom tooth removal and dentures; also whitening, cosmetic fillings, implants, emergency care and second opinions2026-09-30
klinik-pergigian-identist-ipoh-deepen-24https://klinikidentist.wixsite.com/klinik-pergigian-ideHomepage of the clinic's website, linked from its Google listing and Facebook page (read 2026-09-30, in English): address 19, Laluan Tawas Damai, Jalan Tawas Idaman, 30010 Ipoh, Perak, with an embedded Google map; phones 017-4722907 and 052922790, WhatsApp and e-mail buttons; hours Monday to Friday 9am-9pm, Saturday, Sunday and public holidays 9am-5pm2026-09-30
klinik-pergigian-identist-ipoh-deepen-25https://klinikidentist.wixsite.com/klinik-pergigian-ideAll 10 pages listed in the clinic's website sitemap (home, about, services, why choose us, FAQ, customer reviews, privacy policy, terms and two other pages) read on 2026-09-30: no price for any treatment2026-09-30
klinik-pergigian-identist-ipoh-i9https://www.facebook.com/klinikpergigianidentist/The clinic's Facebook page, read 2026-10-01: page "iDentist | Ipoh", category Dental Clinic, 14,252 followers; intro "Family & Paediatric Dental Clinic in Ipoh - Led by Dr Chitra Devi (Paediatric Dentist, USM)"2026-10-01

Change History

DateChange
2026-09-30Re-read on 2026-09-30 on the clinic's own website (all pages), Facebook page (About and a year of posts) and Google listing: the dentist's name, service list, contacts and address now rest on them, and no prices are published. Corrected: dentist specializations to listed, as all three present Dr. Chitra Devi as a paediatric dentist; convenient hours to yes, as the clinic opens until 9pm on weekdays and at weekends.
2026-09-29Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor.
2026-09-29Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-08-05).
2026-09-17Re-sourced on 2026-09-17: children's dentistry is documented by the clinic itself, in the service list on its website and as a category on its Google Business Profile, replacing a single third-party review as the basis for this point.
2026-09-17Re-read on 2026-09-17: the clinic's Google listing and its website, found linked from that listing. Corrected: a live English-language website exists (previously recorded as having none). Recorded: business-uploaded photos on the Google listing; WhatsApp contact; emergency dental care, tooth extraction and implants offered; no prices published for any treatment. Still unverified: whether the clinic has a TripAdvisor listing, on-site imaging equipment and whether the clinic works with foreign patients.
2026-08-25Re-verification 2026-08-25: no website on file (none on record); confirmed address and phone unchanged via the Google Maps profile, clinic operating normally. Captured first Google rating/review data: 4.9 stars, 199 reviews. Note: the Maps profile lists a candidate site at klinikidentist.wixsite.com, but the bare domain returned 404 and could not be verified as live, so it was not added as a confirmed website.
2026-08-25License verification 2026-08-25 against Malaysian Dental Council register (mhps.moh.gov.my): clinic premise confirmed as genuinely MDC-registered (10 dentists); both named doctors matched, one via an inferred shortened first name; no distinct clinic license number is published.
2026-08-18Imported from the city-tier dataset.

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