Platinum Dental Group

According to our open methodology, this clinic scored 63.3/100 for transparency, reputation, service accessibility, and digital visibility.

Overall rank: #16 of 26 ranked clinics · Last checked: 17 September 2026

63.3/100

Positions by Rating Profile

  • Overall Transparency & Trust#1663.3/100
  • Best for Expats#1165.3/100
  • Best for Dental Implants#1657/100
  • Best for Emergency Dental Care#1267.3/100
  • Best Price Transparency#1744.4/100
  • Best English-speaking Clinics#971/100
  • Best for Families / Children#1268.6/100
  • Sleep Dentistry (GA / deep sedation)not ranked

General Anaesthesia & Deep Sedation

Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.

  • ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Dedicated sedation page explicitly says conscious sedation (nitrous oxide), not GA; patient stays awake. [platinum-dental-group-kota-kinabalu-sedation]

See all clinics offering sleep dentistry →

Summary

Platinum Dental Group is a private group practice established in 2018 with four branches across Kota Kinabalu (Api-Api Centre, Taman Fortuna, Inanam, Taman Soon Kiong). The group lists twelve named dentists including one board-certified paedodontist. One branch has a 100% recommendation rate from 41 reviews on the Reviewbah directory. Services include implants, orthodontics, clear aligners, paediatric dentistry, sleep apnea solutions, and sedation dentistry. No price list is published. The group collectively reports 552 Google reviews with a 4.9-star rating per the official website.

Primary address listed is the Api-Api Centre flagship branch. The three other branches share the same phone and email. Additional dentist names beyond the four co-founders (Dr Jet Yong, Dr Reagan Chong, Dr Simon Chin, Elton Sim who is not a dentist) include Dr Lau Jia Xin, Dr Jesse Lee, Dr Navinesh L., Dr Sky, Dr Amy Lim YT, Dr Chow Tshun Nam, Dr Jil Yen Hi, Dr Sabrina Goh (board-certified Paedodontist), Dr Foo Qi Chao. Qualifications listed only for Dr Sabrina (paedodontist) and founders; individual degrees not published. The 4.9 stars / 552 reviews figure is self-reported on the clinic website and is a group total, not branch-specific. No clinic licence or MDC registration numbers published.

Strengths

  • Information Transparency: 18 of 20 points.
  • Reputation & Reviews: 16.5 of 20 points.
  • Communication & Service: 8.5 of 10 points.
  • No red flags identified in public sources.

Weaknesses

  • Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)

Score Breakdown

Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).

Information Transparency

18 / 20

Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.

✓ Has a working website [s1] 4/4
✓ Dentist names listed Twelve dentists named: Dr Jet Yong, Dr Reagan Chong, Dr Simon Chin, Dr Lau Jia Xin, Dr Jesse Lee, Dr Navinesh L., Dr Sky, Dr Amy Lim YT, Dr Chow Tshun Nam, Dr Jil Yen Hi, Dr Sabrina Goh (board-certified Paedodontist), Dr Foo Qi Chao [s1] 3/3
✓ Dentist specializations listed Dr Sabrina Goh listed as board-certified Paedodontist; founders described with areas of focus [s1] 2/2
? Real clinic photos clinic photos not confirmed via accessible fetch of about page 0/2
✓ Service list published implants, braces, clear aligners, paediatric, sleep apnea, whitening, smile design and veneers, crowns and bridges, dentures, root canal, general dentistry, sedation dentistry [s1] 3/3
✓ Clear contact details shared phone, email, WhatsApp, Facebook, Instagram, TikTok published for all branches [s1] 2/2
✓ English website version website is in English [s1] 2/2
✓ Address and map published The group's website gives the full addresses of its four branches, including Unit 2-0-15, Block 2, Api-Api Centre, with maps; the Api-Api branch has a map pin on its Google listing. [platinum-dental-group-kota-kinabalu-i9] [platinum-dental-group-kota-kinabalu-i9-2] 2/2

Price Transparency

0 / 15

Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.

✗ Prices or price ranges published no price list found on official website [s1] 0/3
✗ Cleaning price listed The clinic uses a written-quotation consultation model rather than a published price list [platinum-dental-group-kota-kinabalu-deepen-4] 0/2
✗ Filling price listed No filling price published; quotation-based model [platinum-dental-group-kota-kinabalu-deepen-5] 0/2
✗ Crown price listed Crowns & Bridges page has no price [platinum-dental-group-kota-kinabalu-deepen-6] 0/2
✗ Implant price listed No implant price published; quotation-based model [platinum-dental-group-kota-kinabalu-deepen-7] 0/2
✗ Consultation price listed No consultation fee published (written-quotation model, not a fee schedule) [platinum-dental-group-kota-kinabalu-deepen-8] 0/2
✗ X-ray / imaging price listed No X-ray price published [platinum-dental-group-kota-kinabalu-deepen-9] 0/2

Reputation & Reviews

16.5 / 20

Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.

✓ Google rating (Bayesian-adjusted) as of 2026-09-17 [platinum-dental-group-kota-kinabalu-deepen-3] 6/6
◐ Google review volume as of 2026-09-17 [platinum-dental-group-kota-kinabalu-deepen-3] 2/3
◐ Review recency Newest Google review dated 2026-03-03, read on 2026-10-01. [platinum-dental-group-kota-kinabalu-i9-3] 1.5/3
✓ Clinic responds to reviews Owner replies visible on all 5 readable reviews [platinum-dental-group-kota-kinabalu-deepen-10] 2/2
✓ No recurring complaints Of 145 Google reviews, 2 are one-star, on different matters (a wrong phone number, the price); no complaint recurs. [platinum-dental-group-kota-kinabalu-i9-2] [platinum-dental-group-kota-kinabalu-i9-4] 2/2
✓ No suspicious review patterns Google histogram 140 five-star, 3 four-star, 2 one-star of 145; the reviews read span 2020-2026 from accounts with 1 to 85 reviews, with no burst of dates. [platinum-dental-group-kota-kinabalu-i9-2] [platinum-dental-group-kota-kinabalu-i9-4] [platinum-dental-group-kota-kinabalu-i9-3] 2/2
✓ Active Facebook presence Facebook facebook.com/platinumdentalkk linked from official site; active presence [s1] 1/1
✗ TripAdvisor presence No profile found on TripAdvisor: its own search does not return this clinic, and the clinic's website does not link one (checked 2026-10-01). [platinum-dental-group-kota-kinabalu-i9-5] [platinum-dental-group-kota-kinabalu-i9] 0/0.5
✗ Other review platforms No clinic profile found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner, Hotfrog or Trustpilot (checked 2026-10-02). [platinum-dental-group-kota-kinabalu-platforms] [platinum-dental-group-kota-kinabalu-platforms-2] [platinum-dental-group-kota-kinabalu-platforms-3] [platinum-dental-group-kota-kinabalu-platforms-4] [platinum-dental-group-kota-kinabalu-platforms-5] [platinum-dental-group-kota-kinabalu-platforms-6] [platinum-dental-group-kota-kinabalu-platforms-7] [platinum-dental-group-kota-kinabalu-platforms-8] 0/0.5

Medical Infrastructure

9 / 15

The range of publicly documented equipment and services. This measures documented availability, not clinical quality.

? On-site X-ray X-ray equipment not explicitly documented in accessible content 0/2
? CBCT (3D imaging) CBCT not explicitly documented in accessible content 0/2
✓ Implantology dental implants listed among services [s1] 2/2
✓ Orthodontics braces and clear aligners listed [s1] 2/2
✗ Oral surgery Full 13-treatment list has no surgery/extraction category [platinum-dental-group-kota-kinabalu-deepen] 0/2
✓ Pediatric dentistry paediatric dentistry listed; board-certified paedodontist (Dr Sabrina Goh) on staff [s1] 1.5/1.5
✓ Emergency care Dedicated same-day emergency callout on the treatments page [platinum-dental-group-kota-kinabalu-deepen-11] 1.5/1.5
✓ Works with international patients English-language website; group serves international patients across Kota Kinabalu [s1] 2/2

Communication & Service

8.5 / 10

How easy it is to contact the clinic, get answers, and book - especially for international patients.

✓ WhatsApp / LINE available WhatsApp +60 16-980 2268 published [s1] 2/2
? Response speed 0/1.5
✓ English spoken English website; patient reviews in English noted [s1] 2.5/2.5
✓ Pre-visit consultation possible Consultation explicitly includes a written treatment quotation before starting [platinum-dental-group-kota-kinabalu-deepen-12] 1.5/1.5
✓ Clear service explanations twelve service categories described on official website [s1] 1/1
✓ Convenient opening hours generally 8am-12:30pm and 1-4:30pm daily across branches; extended hours at select locations per official site [s1] 1.5/1.5

AI & Search Visibility

5 / 10

Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Malaysia", "English speaking dentist Malaysia", "dental implants Malaysia", "emergency dentist Malaysia", "Malaysia dental clinic for expats".

✗ Mentioned for: best dentist Malaysia clinic does not prominently appear in results for the five canonical city queries under this name [s3] 0/1
✗ Mentioned for: English speaking dentist Malaysia [s3] 0/1
✗ Mentioned for: dental implants Malaysia [s3] 0/1
✗ Mentioned for: emergency dentist Malaysia [s3] 0/1
✗ Mentioned for: Malaysia dental clinic for expats [s3] 0/1
✓ Structured data on website Dentist, MedicalClinic and MedicalOrganization schema found [platinum-dental-group-kota-kinabalu-deepen-13] 1.5/1.5
✓ Google indexing quality platinumdental.com.my ranks for clinic-name searches; group and branch pages indexed [s2] 2/2
✓ Dedicated service pages Each of the 13 treatments has its own page [platinum-dental-group-kota-kinabalu-deepen-2] 1.5/1.5

Licensing & Credentials

Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.

Clinic operating licence: not checked against public sources yet — unverified, no penalty

Dentists & professional licences

DentistSpecializationLicence No.Notes
Dr Jet Yong [platinum-dental-group-kota-kinabalu-lic] [platinum-dental-group-kota-kinabalu-mdc-reg]—6660Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026).
Dr Reagan Chong [platinum-dental-group-kota-kinabalu-lic] [platinum-dental-group-kota-kinabalu-mdc-reg]—6247Registration number in the public register of Malaysia’s Dental Council, which lists the dentist as a dental surgeon (checked 30 September 2026).
Dr Simon Chin [s1]—not verified—
Dr Sabrina Goh [s1]—not verified—

Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.

Red Flags

No red flags identified in the public sources we reviewed.

Data We Could Not Verify

  • Information Transparency: Real clinic photos
  • Medical Infrastructure: On-site X-ray
  • Medical Infrastructure: CBCT (3D imaging)
  • Communication & Service: Response speed

Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.

Contact Information

Websitehttps://platinumdental.com.my/
Phone+60 16-980 2268
WhatsApp+60 16-980 2268
Facebookhttps://www.facebook.com/platinumdentalkk
AddressUnit 2-0-15, Ground Floor, Block 2, Api-Api Centre, 88000 Kota Kinabalu, Sabah, Malaysia

Contact details are provided for identification only and may change; verify with the clinic directly.

Sources

IDSourceWhat it supportsAccessed
s1https://platinumdental.com.my/official website: clinic name, four branch addresses, phone +60 16-980 2268, email, WhatsApp, Facebook, Instagram, TikTok, twelve dentist names including Dr Sabrina Goh (board-certified Paedodontist), service list, established 2018, self-reported 4.9 stars/552 group reviews, hours approximately 8am-4:30pm daily2026-09-17
s2search:Platinum Dental Group Kota Kinabalu reviews rating registryreputation and registry checks via the five canonical city queries: Reviewbah (Fortuna branch) shows 100% recommendation/41 reviews; Facebook page confirmed; denTEL and medical.my listings confirmed; no TripAdvisor listing; no MDC/MOH licence numbers found2026-08-18
s3search:best dentist Kota Kinabalu / English speaking dentist Kota Kinabalu / dental implants Kota Kinabalu / emergency dentist Kota Kinabalu / Kota Kinabalu dental clinic for expatsAI/search visibility check 2026-08-18: Platinum Dental Group does not appear prominently in results for the five canonical city queries under the group name2026-08-18
platinum-dental-group-kota-kinabalu-sedationhttps://platinumdental.com.my/sedation-dentistry/'This is conscious sedation, not general anaesthesia. You stay awake, you can hear us and respond to us.'2026-08-25
platinum-dental-group-kota-kinabalu-lichttps://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F…MDC register: YONG CHUN JET (6660), Dental Surgeon, KLINIK PERGIGIAN PLATINUM FORTUNA, Penampang, Kota Kinabalu -- name order reversed, but 'Jet' is retained. Searched: Premise Name 'KLINIK PERGIGIAN PLATINUM', State=Sabah, 2026-08-252026-08-25
platinum-dental-group-kota-kinabalu-deepenhttps://platinumdental.com.my/treatments/13 treatment types read in full (Implants, Braces, Clear Aligners, Child Dentistry, Whitening, Veneers, Crowns & Bridges, Dentures, Root Canal, General Dentistry, Dental Spa, Laser Dentistry, Platinum Sleep); no surgery/extraction item2026-09-17
platinum-dental-group-kota-kinabalu-deepen-2https://platinumdental.com.my/treatments/crowns-bridges/Individual pages confirmed for crowns-bridges, braces, child-dentistry, clear-aligners, linked from the treatments overview as "Learn More"2026-09-17
platinum-dental-group-kota-kinabalu-deepen-3https://www.google.com/maps?cid=4186484202326523595&hl=enGoogle listing 2026-09-17: 4.9 from 145 reviews; histogram 5★140/4★3/3★0/2★0/1★22026-09-17
platinum-dental-group-kota-kinabalu-deepen-4https://platinumdental.com.my/treatments/"Book a consultation and our dentists will... recommend the most suitable treatment - with a written quotation before anything begins" - no published price list2026-09-17
platinum-dental-group-kota-kinabalu-deepen-5https://platinumdental.com.my/treatments/Full treatments overview page read (13 treatment types), no RM figures2026-09-17
platinum-dental-group-kota-kinabalu-deepen-6https://platinumdental.com.my/treatments/crowns-bridges/Full page read, no RM figure2026-09-17
platinum-dental-group-kota-kinabalu-deepen-7https://platinumdental.com.my/treatments/"Implant Program" listed among featured programs, no RM figure2026-09-17
platinum-dental-group-kota-kinabalu-deepen-8https://platinumdental.com.my/treatments/"Book a Consultation" CTA, no fee figure2026-09-17
platinum-dental-group-kota-kinabalu-deepen-9https://platinumdental.com.my/treatments/Full treatments overview page read, no X-ray item or price2026-09-17
platinum-dental-group-kota-kinabalu-deepen-10https://www.google.com/maps?cid=4186484202326523595&hl=enAll 5 readable reviews (2024-05-16 to 2025-06-23) have an owner reply2026-09-17
platinum-dental-group-kota-kinabalu-deepen-11https://platinumdental.com.my/treatments/"Dental Pain or Emergency - Call us immediately and ask about same-day availability - we will fit emergencies in wherever we can."2026-09-17
platinum-dental-group-kota-kinabalu-deepen-12https://platinumdental.com.my/treatments/"Book a consultation and our dentists will assess your needs, walk you through your options, and recommend the most suitable treatment - with a written quotation before anything begins."2026-09-17
platinum-dental-group-kota-kinabalu-deepen-13https://platinumdental.com.my/Site-wide read (40 pages): JSON-LD types include Dentist, MedicalBusiness, MedicalClinic, MedicalOrganization2026-09-17
platinum-dental-group-kota-kinabalu-mdc-reghttps://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F…Malaysian Dental Council public register (Search For Practitioner by registration number, State = Sabah): 6660: Yong Chun Jet, dental surgeon; 6247: Reagan Chong Shiun Lung, dental surgeon.2026-09-30
platinum-dental-group-kota-kinabalu-i9https://platinumdental.com.my/The group's website, homepage read 2026-10-01: addresses of its four Kota Kinabalu branches, among them Unit 2-0-15, Ground Floor, Block 2, Api-Api Centre, 88000 Kota Kinabalu, with maps; no link to or mention of TripAdvisor2026-10-01
platinum-dental-group-kota-kinabalu-i9-2https://www.google.com/maps?cid=4186484202326523595&hl=enGoogle listing "Platinum Api-Api Dental Surgery", read 2026-09-30; category Dental clinic; Lorong Api - Api 2, Api-api Centre, 88000 Kota Kinabalu, Malaysia; phone +60 16-980 2268; website platinumdental.com.my; 4.9 from 145 reviews (140 five-star, 3 four-star, 0 three-star, 0 two-star and 2 one-star); owner replies on all five most relevant reviews2026-09-30
platinum-dental-group-kota-kinabalu-i9-3https://www.google.com/maps?cid=4186484202326523595&hl=enGoogle listing "Platinum Api-Api Dental Surgery", newest reviews read 2026-10-01: newest review dated 2026-03-03, then 2026-01-14 and two of 2025-10-232026-10-01
platinum-dental-group-kota-kinabalu-i9-4https://www.google.com/maps?cid=4186484202326523595&hl=enGoogle listing "Platinum Api-Api Dental Surgery", lowest-rated reviews read 2026-09-30: two one-star reviews on different matters - a wrong phone number for the branch (2025-02-24) and "ordinary, expensive" (2025-05-11) - both with owner replies2026-09-30
platinum-dental-group-kota-kinabalu-i9-5https://www.tripadvisor.com/TypeAheadJson?action=API&query=Platinum…TripAdvisor's own search for "Platinum Dental Kota Kinabalu", run 2026-10-01, returns 12 results, none of them this clinic (e.g. Kota Kinabalu City Mosque, Kota Kinabalu, Malaysia; Kota Kinabalu City Waterfront, Kota Kinabalu, Malaysia; Kota Kinabalu Wetland Centre, Kota Kinabalu, Malaysia)2026-10-01
platinum-dental-group-kota-kinabalu-platformshttps://www.whatclinic.com/dentists/malaysia/sabahWhatClinic: its Sabah (7 clinics) and Kota Kinabalu (5) dentist listings, checked against its profile sitemaps (280 dentist profiles in Malaysia, 7 in Sabah; the one not shown in a listing opened); the profile addresses built from its name (platinum-dental-group, platinum-dental-group-kota-kinabalu, platinum-dental-surgery, platinum-api-api-dental-surgery, platinum-dental, platinum-dental-clinic, klinik-pergigian-platinum) do not exist: no profile for Platinum Dental Group (the profile at Api-Api Centre is Pantai Dental Clinic & Surgery, Dr Roland Chia, another practice) and none at its address (checked 2026-10-02)2026-10-02
platinum-dental-group-kota-kinabalu-platforms-2https://www.dentaldepartures.com/dentists/malaysiaDental Departures: its clinic search for Malaysia (63 clinics, one in Kota Kinabalu) and a search by the clinic's name, read 2026-10-02: no listing for Platinum Dental Group2026-10-02
platinum-dental-group-kota-kinabalu-platforms-3https://us-uk.bookimed.com/clinics/country=malaysia/direction=denti…Bookimed: its Malaysia dentistry listing and its full clinic sitemap (2,127 clinic pages), read 2026-10-02: no page for Platinum Dental Group2026-10-02
platinum-dental-group-kota-kinabalu-platforms-4https://www.mymeditravel.com/dentistry-clinics-in-malaysiaMyMediTravel: its list of dentistry clinics in Malaysia (25 clinics on 3 pages), read 2026-10-02: Platinum Dental Group is not among them2026-10-02
platinum-dental-group-kota-kinabalu-platforms-5https://www.erufucare.com/sitemap.xmlErufu Care (Malaysian clinic review site): its clinic sitemaps (416 clinic pages), read 2026-10-02: no page for Platinum Dental Group2026-10-02
platinum-dental-group-kota-kinabalu-platforms-6https://hospitalexaminer.com/countries/malaysia/sabah/Hospital Examiner: its list of health facilities in Sabah (248 facility pages), read 2026-10-02: no page for Platinum Dental Group2026-10-02
platinum-dental-group-kota-kinabalu-platforms-7https://www.hotfrog.com.my/search/kota%20kinabalu/platinum%20dentalHotfrog Malaysia: search for "platinum dental" in Kota Kinabalu and in Malaysia, read 2026-10-02: no listing for Platinum Dental Group2026-10-02
platinum-dental-group-kota-kinabalu-platforms-8https://www.trustpilot.com/review/platinumdental.com.myTrustpilot: no company page for platinumdental.com.my (page not found, checked 2026-10-02)2026-10-02

Change History

DateChange
2026-10-02Other review platforms re-checked on 2026-10-02: the SeekClinic page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for Platinum Dental Group was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no.
2026-09-17Re-read on 2026-09-17: the clinic's website (treatments overview and crowns & bridges pages) and its Google listing. Recorded: no published price list for any treatment - the clinic uses a written-quotation consultation model instead; same-day emergency care documented; no dedicated oral-surgery service; each treatment has its own page; Google 4.9 from 145 reviews, owner replies visible on all readable reviews. Still unverified: on-site imaging equipment.
2026-09-10Name-verification write-back 2026-09-10: 2 dentists confirmed on the clinic's own homepage https://platinumdental.com.my/; sources added.
2026-08-25Re-verification 2026-08-25: confirmed website live, address and phone (Api-Api Centre branch) unchanged. The site itself claims "552 verified Google reviews (4.9★ rating)", but that is a self-reported figure rather than an acceptable Maps source URL; Google Maps did not load on 2026-08-25, so no independently-sourced rating/review/coordinate data could be captured this time.
2026-08-25License verification 2026-08-25 against Malaysian Dental Council register (mhps.moh.gov.my): clinic premise confirmed as genuinely MDC-registered (19 dentists across 5 branches); Dr Jet Yong and Dr Reagan Chong matched, Dr Simon Chin and Dr Sabrina Goh not found; no distinct clinic license number is published.
2026-08-25Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Dedicated sedation page explicitly says conscious sedation (nitrous oxide), not GA; patient stays awake.
2026-08-25Removed manual red flag(s) no_clinic_license, no_doctor_credentials: they asserted unpublished licensing while the underlying data was unverified (null means "not checked", not "not published"). See methodology v1.3.0.
2026-08-18Imported from the city-tier dataset.

A question or a correction?

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