Q&M Dental Surgery (Taman Austin)
According to our open methodology, this clinic scored 59.1/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #19 of 26 ranked clinics · Last checked: 17 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1959.1/100
- Best for Expats#1760.3/100
- Best for Dental Implants#1159.5/100
- Best for Emergency Dental Care#1168.5/100
- Best Price Transparency#2137.7/100
- Best English-speaking Clinics#1962.7/100
- Best for Families / Children#1168.7/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Wisdom tooth page: local anaesthesia standard; 'IV sedation by qualified anaesthetist can be arranged' but not described as asleep/unaware.
Summary
Q&M Dental Surgery (Taman Austin) is one of approximately eight Q&M dental branches in the Johor Bahru area, part of the Q&M Dental Group which originates from Singapore and has operated in Malaysia since 2009. The Austin branch is located in Taman Mount Austin and is listed as an Invisalign braces provider. The group is one of Singapore's largest private dental chains and maintains consistent clinical protocols across its Malaysia network.
Q&M Dental Group Malaysia lists eight Johor Bahru-area branches (Austin, Bestari, Bukit Indah, Molek, Permas Jaya, Sentosa, Tun Aminah, others). This entry covers the Austin branch only. Dentist names at the Austin branch are not published on the group's clinic-locator page. The Dental Departures aggregator assigns a 5.0/5 rating to Q&M Austin with unspecified review count; this could not be independently verified. The branch's own Facebook page, with no posts since June 2021, shows a 74% recommendation rate from 8 reviews and gives the mobile number +60 12-250 5313; the group's website gives 07-361 4789.
Strengths
- Reputation & Reviews: 19 of 20 points.
- Medical Infrastructure: 13 of 15 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 3 of 10 verifiable points (missing: mentioned for: best dentist Malaysia; mentioned for: English speaking dentist Malaysia; mentioned for: emergency dentist Malaysia; mentioned for: Malaysia dental clinic for expats; structured data on website; dedicated service pages)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed clinic-locator page for Austin branch does not list individual dentists; group site has no branch-level team page [s1] | 0/3 |
| ✗ | Dentist specializations listed not applicable: dentist names not listed at branch level [s1] | 0/2 |
| ✗ | Real clinic photos Homepage imagery is stock photography, not photos of this clinic [qm-dental-surgery-austin-deepen] | 0/2 |
| ✓ | Service list published The group's website lists the treatments offered across its clinics, each with its own page. [qm-dental-surgery-austin-deepen-17] [s2] | 3/3 |
| ✓ | Clear contact details phone 07-3614789 and email [email protected] on clinic locator [s1] [s2] | 2/2 |
| ✓ | English website version qandm.com.my group site in English [s1] | 2/2 |
| ✓ | Address and map published address consistent across official clinic locator and directory [s1] [s2] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published no price list on the Q&M Malaysia website [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed Corrected: neither the group's website (all pages read) nor the branch's Google listing publishes an implant price; its Facebook page has not posted since 2021. [qm-dental-surgery-austin-deepen-18] [qm-dental-surgery-austin-deepen-19] [qm-dental-surgery-austin-deepen-20] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-17 [qm-dental-surgery-austin-deepen-5] | 6/6 |
| ◐ | Google review volume as of 2026-09-17 [qm-dental-surgery-austin-deepen-6] | 2.5/3 |
| ✓ | Review recency newest readable review dated 2026-08-17 [qm-dental-surgery-austin-deepen-7] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies on all 5 readable reviews, including a critical one [qm-dental-surgery-austin-deepen-8] | 2/2 |
| ✓ | No recurring complaints only one isolated complaint among the readable reviews, no repeated theme [qm-dental-surgery-austin-deepen-2] | 2/2 |
| ✓ | No suspicious review patterns no recurring complaints; not 100% 5★, dates spread, accounts have history [qm-dental-surgery-austin-deepen-9] | 2/2 |
| ✓ | Active Facebook presence [s2] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor profile found for the clinic in Johor Bahru; the clinic's own website does not mention TripAdvisor [qm-dental-surgery-austin-deepen-15] [qm-dental-surgery-austin-deepen-16] | 0/0.5 |
| ✓ | Other review platforms Dental Departures, dentistsnearby.com, hokucare.com listings found [s3] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental Radiography documented as a service [qm-dental-surgery-austin-deepen-3] | 2/2 |
| ✗ | CBCT (3D imaging) Services page names X-ray/CAD-CAM equipment without CBCT [qm-dental-surgery-austin-deepen-10] | 0/2 |
| ✓ | Implantology [s2] | 2/2 |
| ✓ | Orthodontics Invisalign provider, braces [s2] | 2/2 |
| ✓ | Oral surgery minor oral surgery, extractions listed [s2] | 2/2 |
| ✓ | Pediatric dentistry pediatric dentistry listed in service range [s2] | 1.5/1.5 |
| ✓ | Emergency care The group's appointment page documents emergency dental treatment [qm-dental-surgery-austin-deepen-4] | 1.5/1.5 |
| ✓ | Works with international patients Q&M Malaysia is an extension of Singapore's largest private dental chain; group markets explicitly to Singapore patients and cross-border dental tourists [s3] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp link found on the homepage [qm-dental-surgery-austin-deepen-11] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Q&M group originated in Singapore; English-medium organisation [s1] | 2.5/2.5 |
| ✗ | Pre-visit consultation possible No online estimate feature found; only phone/WhatsApp/booking-form contact [qm-dental-surgery-austin-deepen-12] | 0/1.5 |
| ✓ | Clear service explanations Services page explains procedures in plain language [qm-dental-surgery-austin-deepen-3] | 1/1 |
| ✓ | Convenient opening hours Open Saturday and Sunday per the Google listing [qm-dental-surgery-austin-deepen-13] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Malaysia", "English speaking dentist Malaysia", "dental implants Malaysia", "emergency dentist Malaysia", "Malaysia dental clinic for expats".
| ✗ | Mentioned for: best dentist Malaysia [sv] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Malaysia [sv] | 0/1 |
| ✓ | Mentioned for: dental implants Malaysia Q&M Austin appears on Dental Departures implant-specific listing for Johor Bahru [sv] | 1/1 |
| ✗ | Mentioned for: emergency dentist Malaysia [sv] | 0/1 |
| ✗ | Mentioned for: Malaysia dental clinic for expats [sv] | 0/1 |
| ✗ | Structured data on website No JSON-LD found on any page read [qm-dental-surgery-austin-deepen-14] | 0/1.5 |
| ✓ | Google indexing quality Q&M group site and Austin-branch Facebook page index for clinic-name searches [sv] | 2/2 |
| ✗ | Dedicated service pages clinic-locator entry for Austin branch has no branch-specific service or team page; relies on group-level content [s1] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names are published for the Austin branch specifically. [s1]
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://qandm.com.my/ |
|---|---|
| Phone | +60 7-361 4789 |
| https://www.facebook.com/QandMAustin/ | |
| Address | 29, Jalan Mutiara Emas 10/19, Taman Mount Austin, 81100 Johor Bahru, Johor |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://qandm.com.my/clinic-locator/ | clinic locator confirming Austin branch address 29 Jalan Mutiara Emas 10/19 Taman Mount Austin, phone 073614789, email [email protected]; group note that most clinics open 9am-9pm | 2026-08-18 |
| s2 | https://www.dentistsnearby.com/browse-by-treatment/general-dentistr… | service list, Invisalign provider status, Facebook page facebook.com/QandMAustin, LED whitening machine, digital oral camera | 2026-08-18 |
| s3 | https://www.dentaldepartures.com/info/dental-implants/malaysia/joho… | Q&M Austin listed on Dental Departures implant-specific listing with 5.0/5 rating and SGD 2,517 implant price | 2026-08-18 |
| sv | search:best dentist Johor Bahru / English speaking dentist Johor Bahru / dental implants Johor Bahru / emergency dentist Johor Bahru / Johor Bahru dental clinic for expats | AI/search visibility checks 2026-08-18: Q&M Austin appears in implant-specific sub-query results; not found in top results for city-level general dentist, English-speaking, emergency, or expat queries | 2026-08-18 |
| qm-dental-surgery-austin-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | searched: Premise Name 'KLINIK PERGIGIAN QM', State=Johor -> No Records | 2026-08-25 |
| qm-dental-surgery-austin-deepen | https://qandm.com.my/ | Self-hosted but clearly stock filenames, e.g. "geralt-dentist-8729626" (geralt is a well-known Pixabay stock contributor) and "asian-female-casual-t-shirt-posing-scaled", used as generic marketing imagery | 2026-09-17 |
| qm-dental-surgery-austin-deepen-2 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Mita Foo's 1★ review (2026-06-28) about a late cancellation is the only complaint among 5 readable reviews; the other 4 are unrelated positive reviews | 2026-09-17 |
| qm-dental-surgery-austin-deepen-3 | https://qandm.com.my/services/ | "Dental radiographs (X-rays) are diagnostic tools used to examine teeth, jaws, and surrounding structures that are not visible to the naked eye" (representative example) | 2026-09-17 |
| qm-dental-surgery-austin-deepen-4 | https://qandm.com.my/make-appointment/ | "If you need to make an appointment urgently or for emergency dental treatment, please call the preferred clinic directly." | 2026-09-17 |
| qm-dental-surgery-austin-deepen-5 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Google listing 2026-09-17: 4.8 from 259 reviews; histogram 5★233/4★13/3★2/2★3/1★8 | 2026-09-17 |
| qm-dental-surgery-austin-deepen-6 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Google listing 2026-09-17: 259 reviews | 2026-09-17 |
| qm-dental-surgery-austin-deepen-7 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Most recent of 5 readable reviews: nelson ng 296, 2026-08-17 | 2026-09-17 |
| qm-dental-surgery-austin-deepen-8 | https://www.google.com/maps?cid=10726996711639728187&hl=en | All 5 readable reviews have an owner reply, including the 1★ review from Mita Foo (2026-06-28) | 2026-09-17 |
| qm-dental-surgery-austin-deepen-9 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Histogram 233/13/2/3/8; readable reviews dated 2026-03-07 to 2026-08-17; reviewers with 2-7 prior reviews | 2026-09-17 |
| qm-dental-surgery-austin-deepen-10 | https://qandm.com.my/services/ | "Dental Radiography" and "CAD CAM/Digital Dentistry" described; no CBCT/cone-beam item | 2026-09-17 |
| qm-dental-surgery-austin-deepen-11 | https://qandm.com.my/ | Page contains a wa.me/60162679893 link | 2026-09-17 |
| qm-dental-surgery-austin-deepen-12 | https://qandm.com.my/make-appointment/ | Appointment page invites a booking request but documents no online treatment estimate | 2026-09-17 |
| qm-dental-surgery-austin-deepen-13 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Google Business hours: open all 7 days including Saturday and Sunday, 9 AM-6 PM | 2026-09-17 |
| qm-dental-surgery-austin-deepen-14 | https://qandm.com.my/ | Site-wide read (40 pages): no JSON-LD structured data found on any page | 2026-09-17 |
| qm-dental-surgery-austin-deepen-15 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Q%26M%20… | A search for "Q&M Dental Surgery Taman Austin Johor Bahru" returned only unrelated results (Seville Tourism; Brighton Tourism), no listing for the clinic | 2026-09-29 |
| qm-dental-surgery-austin-deepen-16 | https://qandm.com.my/ | Homepage read in full; no reference to tripadvisor.com anywhere on the page | 2026-09-29 |
| qm-dental-surgery-austin-deepen-17 | https://qandm.com.my/services/ | Services page of the Q & M Malaysia group website (read 2026-09-30): aesthetic dentistry, AI dentistry, braces, CAD/CAM digital dentistry, children's dentistry, crowns and bridges, dental radiographs, dentures, general dental treatment, gum disease, implants, intraoral scanning, Invisalign, jaw orthognathic surgery, nerve treatment, care in pregnancy and wisdom tooth removal | 2026-09-30 |
| qm-dental-surgery-austin-deepen-18 | https://qandm.com.my/ | All 45 pages listed in the Q & M Malaysia website sitemap (services and treatment pages, clinic locator, appointment, about and news) read on 2026-09-30: no price for any treatment; the crowns and nerve-treatment pages say the cost depends on the material and the tooth | 2026-09-30 |
| qm-dental-surgery-austin-deepen-19 | https://www.google.com/maps?cid=10726996711639728187&hl=en | Google listing "Q&M Dental Clinic - Austin" read on 2026-09-30: phone +60 7-361 4789; website qandm.com.my; no business description and no prices | 2026-09-30 |
| qm-dental-surgery-austin-deepen-20 | https://www.facebook.com/QandMAustin/ | Facebook page "Q & M Dental Surgery Austin" (read 2026-09-30, About and all 7 posts): the newest post is dated 2021-06-17; About gives the Taman Mount Austin address, mobile +60 12-250 5313, e-mail [email protected] and the website qandm.com.my | 2026-09-30 |
Change History
| Date | Change |
|---|---|
| 2026-09-30 | Re-read on 2026-09-30 on the clinic group's own website (all pages), the branch's Google listing and its Facebook page (no posts since June 2021): the service list now rests on the group's website. Corrected: implant price to not published, as no own channel publishes one. |
| 2026-09-29 | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-17 | Re-read on 2026-09-17: the clinic group's website (services and appointment pages) and its Google listing. Recorded: X-ray but not CBCT documented; emergency dental treatment and WhatsApp contact documented; weekend opening hours; Google 4.8 from 259 reviews, owner replies including on a critical review, only one isolated complaint and no signs of review manipulation. Corrected: the marketing photos on the homepage are stock imagery, not photos of this clinic, so real clinic photos are recorded as not published. Still unverified: whether the clinic has a TripAdvisor listing. |
| 2026-09-07 | opaque_prices flag removed under methodology v1.4.0 (no evidence of bait/opacity; non-publication is scored by price criteria). |
| 2026-08-25 | Re-verification 2026-08-25: the Q&M Dental corporate site is live, but it surfaces only its Subang Jaya (Selangor) HQ contact details in fetched content, not a page specific to the Taman Mount Austin, Johor Bahru branch, so address/phone for this branch could not be re-confirmed. Google Maps did not load on 2026-08-25, so operating status and rating/review data could not be verified this time; needs a follow-up check. |
| 2026-08-25 | License verification 2026-08-25 against Malaysian Dental Council register (mhps.moh.gov.my): the Taman Austin branch premise was not located under the searched name forms; left null rather than false since the Premise Name field is prefix-matched and the branch's exact registered name is unknown (chain premises are often registered under franchisee-specific names, not 'Q&M'). |
| 2026-08-18 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.